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    Welcome to the Signature User Group

     This site is designed to help the exchange of information for all our members. The Signature User Group is a non-profit organization established for user networking.  Any user of the Fiserv Signature core system is eligible for membership upon payment of annual dues. Benefits to users include:

    • Product and peer topic conference calls to review the core system and auxiliary products and request enhancements.

    • Participation in an annual User Group Conference. The conference features leading industry speakers and informative sessions focused on strategic, technical and product tracks.

    • Opportunities for valuable networking with fellow users.

    • Maximize use of Signature products by hearing about best practices, uses of system features and much more.

     JOIN THE USER GROUP TODAY! 

    Purpose and Objectives

    Purpose

    The purpose of the Signature User Group is to provide a channel and process to facilitate communication between Fiserv and User Group communities to share ideas and best practices.

    Objectives

    1. Continue open communication with Fiserv and the User Group community:
      1. Provide input and direction to Fiserv’s strategic initiatives
      2. Actively participate in development and adoption of products
      3. Manage effective BID/enhancement process and communicate accomplishments
      4. Serve as escalation point from User Group on significant issues
      5. Establish regularly scheduled communication
      6. Maintain User Group structure with Fiserv Signature and Fiserv solution sets
    2. Sharing ideas and best practices through:
      1. Annual User Conference
      2. Product conference calls
      3. BID/Enhancement Process
      4. Client Participation Panels
      5. Website
      6. Network and Contact Information
      7. Peer Topics
      8. Alpha/Beta Process
      9. Newsletters

    Volunteers Needed

    The success of the User Group is dependent on it volunteers and members.  Now is the time to volunteer and help make a difference!  We have openings on the following committees!

    • Data & Business Analytics
    • International
    • Security, Risk & Fraud
    • Strategic Direction
    • Technology & Infrastructure

    Learn more about the Roles and Responsibilities of these positions.  If you are interested, please contact Maureen Fink at [email protected]

    Roles and Responsibilities

    2023 Executive Committee Goals

    Every year the Executive Committee establishes goals.  The following are this year's goals: 

    • Increase website users to foster a more active user community
    • Increase vendor participation at the conference
    • Overall conference client satisfaction of 4.25 or better
    • Overall Session Evaluation of 4.25 or better for the Product Management breakout sessions
    • Overall Session Evaluation of 4.25 or better for the Strategic Initiative session
    • International group will work on the following areas:
      • Enhancing the international pages on the User Group website
      • Evaluate the BID process to determine if it can be used for enhancements
      • Increase participation at the conference
      • Increase participation on product conference calls